Why was my logo or banner rejected?

Media gets rejected when it breaks file rules or moderation guidelines. Typical reasons are unsupported format, oversized file, blurry quality, or risky content.

To fix it:

• Use a clear, original image.

• Keep file size within app limits.

• Avoid copyrighted logos you do not own.

• Avoid explicit, hateful, or misleading graphics.

• Re-export image and upload again.

If your media keeps failing, test a smaller file with a common format and clean background. Consistent, high-quality visuals improve trust and reduce moderation delays.